An organizer of an American fan group confirmed to ESPN that tickets on the FIFA ticketing app, which fans were planning to use to enter stadiums, “disappeared” from accounts, and fans were asked to send tickets to those individuals. Left unable to move he had planned to attend the USMNT match against Wales starting at 10 pm local time.
Fans experiencing problems were directed to go to the Doha Exhibition and Convention Center in the West Bay section of Doha. A line of around 500 fans was seen outside the building as fans became concerned that they would not be able to attend the match.
In England against Iran, some users reported that tickets had disappeared from the application entirely, while others were referred to stadium-specific help centers or the Doha Exhibition and Convention Center in West Bay to resolve various problems , which included the inability to login altogether.
Sources told ESPN that FIFA is aware of the issues and is working to resolve them. kicked off against England Iran Hundreds of fans were still trying to reach the ground at 4 p.m. local time as the players walked out of the Khalifa International Stadium.
Further delays outside the stadium were caused by what some England fans described as “extremely strict” security measures.
USMNT team plays wales 10 p.m. local time and some supporters have been asked to go to West Bay, where they will receive a printed ticket.
FIFA said in a statement: “Some spectators are currently experiencing problems accessing their tickets through the FIFA Ticketing App. FIFA is working on resolving this issue. In the meantime, fans who wish to access their mobile tickets Not able to reach them should check email.” accounts they used to register with the ticketing app for further instructions.”
“If fans cannot access their email accounts, the stadium’s ticket resolution point will be able to support. We thank fans for their understanding as we work to fix this issue as soon as possible.” “