Stranded World Cup fans offered refunds after ‘negligence’

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DOHA, Qatar – Football fans in Qatar left without accommodation due to official fan villages being incomplete due to “operator’s negligence” have been offered full refunds by the supreme committee in charge of the organization of the World Cup.

Thousands of travel fans have been given the option of staying in low-cost camps in the desert Рa night in a converted shipping container costs around $200 (£165) a night Рwith basic facilities and communal washing areas.

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But some of the site is still incomplete, with supporters turning to the fan village of Rawdat Al Jahaniya showing that large areas of the site were still under construction, with wash basins and toilets waiting to be installed.

And with fans around the world complaining about the standard of accommodation, the Qatari government-led Supreme Committee has now authorized full refunds.

A spokesperson for the Supreme Committee told ESPN: “We are aware that a number of fans have suffered delays in select Fan Village accommodation due to owner and operator negligence.

“A class of units in these facilities, which are distributed and managed by various private entities, do not meet the required standards that were advertised to the fans.”

“While these sites are managed by independent commercial entities, rectifying these issues is a top priority for the Apex Committee.

“Fans seriously affected by this issue are being offered a full refund as well as alternative accommodation which will be free of charge for the duration of their stay.”

ESPN attempted to speak to the official housing hotline, but was told after speaking with an operator that the system was “under maintenance” and to “call back tomorrow.”



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